Samsung Galaxy Note 7 Catches Fire: Voluntary Exchange Program Launched

September 6, 2016

It's the world's most popular smart phone platform, the Samsung Galaxy and with the latest release of the Galaxy Note 7, it's on fire, literally. Since its release last month, many owners have said, and posted video, of their Galaxy Note 7 catching fire, due to its battery. Rather than face a recall of the phones, Samsung has pulled all of them off store shelves and announced Friday that it has started a “product exchange program.” If you own a Galaxy Note 7, you can exchange it for a new Galaxy Note 7 once models with a different battery are available (next week or two) or exchange current Galaxy Note 7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note 7 specific accessories with a refund of the price difference between devices. Plus Samsung will offer Galaxy Note 7 owners a $25 credit on their phone bill or a $25 gift card.  For more information, call 1-800-SAMSUNG.  No word when the new, battery explosion-resistant models will be available for general sales to the public.

SOURCE: Samsung

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