Florida Airports Ranked High In Satisfaction

September 25, 2017

Congratulations to Tampa International Airport, rated as one of America's best airports and coming, in one point behind the best airport in the country, John Wayne Airport in Santa Ana, California. The rankings come from the J.D. Power 2017 North America Airport Satisfaction Study which placed Tampa's airport score at 795 out of 1,000, which is the second highest ranking for large airports based on customer satisfaction, while Dallas Love Field came in third with a score of 790. Orlando International Airport ranked number one among mega airports at 778 and the only one of so-called mega airports to receive the highest customer ranking, followed by Detroit Metropolitan Wayne County Airport (767) and McCarran International Airport in Las Vegas (765) ranks third. Miami International came in 12th just ahead of Atlanta's airport in the mega category. Good news for Jacksonville International Airport too, coming in fourth with a score of 797 in Medium Airport rankings, with Palm Beach at 5th with a score of 796 and SW Florida 7th with 795. The satisfaction survey found that overall scores at all airports were up as security lines were generally shorter, the checked bag process is easier and food/restaurants options are better. The lowest ranked airport overall is New York City's LaGuardia, which passengers found had the worst layout, followed by Newark's Liberty International Airport as second worst and Los Angeles International ranked 3rd from the bottom. Smaller airports, such as Gainesville Regional and Ocala International were not included in the survey.

SOURCE: JD Power

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