Do You Have To Return Delivered Items You Did Not Order?

December 1, 2016

Dreamstime

So you shopped Cyber Monday like a champ and soon your front porch will be filled with little brown boxes from all over the world, filled with clothes, gadgets, foods and more.  But you notice that instead of one PS4 video game, there are two in the box.  You quickly check your bank account and yep, you were only charged for one.  So what to do with the extra item?  According to the government, the finders-keepers rule is in play. According to the Federal Trade Commission, you have a legal right to keep unordered merchandise and consider it a free gift. It's all because of a federal law that prohibits mailing unordered merchandise to consumers and then demanding payment. However if your conscience wants you to do the right things, the FTC suggests that you notify the seller of the mistake and offer to return the merchandise.  Just remember that the seller is the one has to pay for all of the return shipping.  Many retailers feel this is too much of a hassle and generally will tell customers to keep the extra merchandise or to donate it to charity.

SOURCE: Fedral Trade Commission

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