Retail Stores Share Lists Of Customers With High Number Of Returns

March 20, 2019

ID 24340014 © Witold Krasowski |

Being on some list is a good thing, while it's bad on others. Americans return a whopping $260b worth of merchandise each year and some return more than others and that's has caused many retailers to crack down on their generous return policies with some serial returned baffled when their return is denied; even for store credit.  That because more and more stores are tracking shopping habits through a shared service called The Retail Equation's (TRE) database. The database works with retailers to 'warn consumers when their return transactions violate store policies or mimic excessive return behaviors,' according to the website. In the past a receipt was all that was needed for a return for cash or store credit and an ID only if there was no receipt in exchange for store credit.  Now most stores require an ID for any return, which is then stored in the TRE database that is shared by more than 34,000 retailers including Best Buy, Home Depot, Victoria’s Secret, J.C. Penney and Sephora. If a return policy appears to be abused at one or more retailers, an alert is set out that essentially blocks you from making any return at any store for up to a year. Legally, if a customer wants to make a return, they are required to hand over their ID, or they forfeit their right to a return. While customers may feel uncomfortable handing over personal information just for a refund, retailers say abusive and fraudulent returns that cause overall prices to rise.

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SOURCE: Daily Mail

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